Google Play- Malicious content

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    Ouattara Honoré

    Très bien

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    Jordi

    Same problem,  all my apps are cancel in my developer acount... i generate new version and update in my developer google acount at 29-12-2018 but its removed another time....

     

    Please resolve this isssue....its urgent !!

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    cmh3sonny

    App is now suspended and I cannot re-upload any new versions.

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    Jordi

    My App is now suspended to...any solution?

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    Nichel Anderson

    .any solution? did it get fix? is it ok to upload a new version now? what is the workaround? 

     

    has anyone have any updates because these suspensions is against the developer's account?

     

    please offer some updates on where we go from here or these incidents with google play to accept the file because for most it seems we are no longer have the ability to upload a new file under the initial application that has been removed and account put on suspension.

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    Mobincube Support

    Hello,

    After some review of emails from Google, the first email (18 or 19 of December) it informs that there is an SDK that no longer complies with Google’s policy and gives 10 days to upload a new version of the app. On the 19th of December, we made the changes needed and removed the SDK that Google considers that does not comply their policies.

    Within these 10 days, you need to create a new version of your app (example, if your app was on version 3, you will need to create version 4 made on the 19th of December or after) this will update the internal code of the app removing the SDK.

    The second email from Google is on the 29th of December, regarding that since it has passed the 10 days, if the app was not updated it gets suspended (this means that no update will be available from this moment on).

    The only option at this point it to appeal to google.

    • If you already made a new version of your app after the 19th of December and uploaded this new version of the app and you had your app suspended you will need to appeal informing that the changes were already made and the SDK was removed from the app.
    • If you did not make a new version of the app, you can appeal regarding you will upload the new version of the app immediately, you could say you did not have enough time considering the dates we were in. The most important here is to confirm that your app will be updated with your new version without the SDK. Now this will only depend on Google to accept or not your appeal.
    • We understand the inconvenience this has made for everyone, peace of mind we always care for our users, the SDK used had no malicious code, it was included in the base code on mid-2018 and now with the new policies, Google considered it does not comply, for this reason we quickly removed the code but a new version is needed to be uploaded.

    We will be happy to assist you with any other questions in our email support@mobincube.com, please keep in mind that once the app is suspended the only way to recover and make active your application is appealing Google’s decision.

     

    Kind Regards,

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